Grace Bio-Labs products are 100% Satisfaction Guaranteed. We sell products which we manufacture in Bend Oregon. Quality is our highest priority, and satisfaction is guaranteed or your product will be replaced.
- If the product you are returning was sent to you in error or is defective, we will pay for return shipping.
- If the product you are returning was purchased in error or doesn't work for your application, you will be responsible for return shipping.
- Products must be returned undamaged and in original packaging with undamaged labels. Products shipped sterile must be unopened.
If you wish to return a product, please contact our customer service department at 1-800-813-7339 or email Customer Service and we will initiate the return process and provide your return reference number.
We appreciate your business and welcome any feedback to help us improve our products and services!